Hello

Firstly, you need to ensure that you have an available balance that is sufficient for your Hello Visa card to cover the amount of the transaction in store, and that you are using the right PIN.

If you are not sure, do not hesitate to download the Hello mobile app to know your balances and to view your PIN if you forgot it. 

In either case, if you have the necessary balance for the transaction and the right PIN, pay using another method of payment, keep the transaction receipt and contact our customer service to get a refund in your Open Wallet. 

Email:        <a href="mailto:support@hellocard.ca" rel="nofollow noopener noreferrer" target="_blank">support@hellocard.ca</a>

Hours:       Monday to Friday from 9am to 5pm ET (except Quebec statutory holidays)

<i>__________________________________________________________________Hello Visa Prepaid Card is issued by Peoples Trust Company pursuant to licence by Visa Int.</i>

<i>*Trademark of Visa International Service Association and used under licence by Peoples Trust Company</i> 

I tried to use my Hello Visa* card in store and the transaction failed. What can I do?

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